Health care for members

Kaiser Permanente
Virtual Forward
care plans

For more information about Kaiser Permanente, visit kp.org​ or call Member Services at​ 1-800-777-7902.

Resources for current members

With Virtual Forward, our comprehensive tools and resources ensure you get health care on your terms through the region's leading health system.1​ Getting care when and where it works best for you—at home, in the office, on the go, and in person when necessary—means you can stay healthy and live well without taking time away from your busy life. All your care is available within our integrated health system, so you never have to coordinate third-party care—and you and your care team are connected through your personal electronic health record, so your care is always seamless and personalized no matter where you choose to access it.
Check out our Virtual Forward member guide​ for everything you need to know about your Virtual Forward plan, including 3 easy steps to get started. You can also explore our tools and resources below. Click any box to get started.

VIDEO VISITS ​ ▶︎

PRESCRIPTIONS ​ ▶︎

MEMBER SERVICES ​ ▶︎

SELF-CARE ​ ▶︎

With video visits, you can speak to your personal doctor and any other care providers face-to-face from anywhere you like, using a camera-equipped computer or smartphone. Appointments can often be made the same day or within a few days. And because you and your care team can access all your health information online through your personal electronic health record, you get the same convenient, personalized care through virtual visits as you do in person. Video visits are available for many medical conditions and specialties.

CONDITIONS

  • Behavioral health concerns, including sleep or mood problems
  • Cough, cold, flu, sore throat, allergies, sinus issues
  • Nausea/vomiting/diarrhea (no abdominal pain)
  • Minor injuries/aches and pains
  • Skin conditions
  • Urinary issues
  • Pink eye
  • Follow-up care for conditions that have not improved
  • Medication questions and consultations

SPECIALTIES

  • Internal and family medicine
  • Behavioral health4
  • Obstetrics-gynecology
  • Ophthalmology4
  • Cardiology4
  • Dermatology4
  • Gastroenterology4
  • Urgent care
  • Physical therapy4

When you need immediate care, you are covered at any Kaiser Permanente Urgent Care or Advanced Urgent Care center. Walk-in appointments are welcome. We have 14 locations, 6 of which are open 24 hours a day, 7 days a week—visit kp.org/urgentcare/mas​ for specific locations and hours.

At Kaiser Permanente, you have access to the My KP Meds​ app to manage your prescriptions on the go, right on your smartphone. Prescription refills can also be ordered by phone, online at kp.org, or on the KP app—whichever is most convenient for you. Then you have 4 easy options​ to pick up your prescriptions. For more details, check out our pharmacy options flyer.

PRESCRIPTION HOME DELIVERY SERVICE

Save time, money, and a trip to the pharmacy by having prescriptions delivered right to your door. Just select the prescription home delivery service when you order your prescription, and it will be delivered right to your door—usually within 3–5 business days, and at no extra cost to you.

SAME-DAY HOME DELIVERY

Some prescriptions are also available for same-day delivery via FedEx at an additional charge.

CURBSIDE PICKUP

You can pick up your prescription in person at our medical centers without leaving your car. Just park in one of our designated curbside pickup spaces, and a pharmacy team member will bring your prescription to you.

ON-SITE PICKUP AT OUR PHARMACIES

Each Kaiser Permanente medical center has a pharmacy where you can fill, refill, and pick up prescriptions at any time. You can also call ahead to schedule a pickup time, and your prescription will be waiting for you—saving you time in the waiting room.

GET HELP WITH YOUR PLAN

At Kaiser Permanente, we strive to make your care experience as seamless and convenient as possible, right from the start. That’s why we have a dedicated New Member Activation Desk team to help new members get started with their health plan. If you need help understanding your benefits, transferring prescriptions, and more, call the New Member Activation Desk at 855-392-4851​ (TTY 711), Monday through Friday, 7 a.m. to 7 p.m.

And once you're set up as a member, our Member Services team is still always available to help. Call to ask questions or get help with finding a doctor, scheduling appointments, filling prescriptions, or managing any other aspects of your care. Member Services can be reached at 800-777-7902 (TTY 711), Monday through Friday, 7:30 a.m. to 9 p.m.

CLASSES

Members have access to a variety of no-cost self-care classes, including sleep and mental health, stress management, nutrition for weight control, managing prediabetes,​ and more. Learn more about these classes on kp.org.

SELF-CARE APPS5

Members have access to leading self-care apps at no cost, including Calm, myStrength, and ClassPass. For additional details about these apps, click the icons below.

Additional resources on kp.org

24/7 ADVICE
Get on-demand medical advice anytime, anywhere from a registered nurse—without waiting for an appointment. Just call our 24/7 advice line at 800-777-7904​ (TTY 711). Have your member ID card ready to provide your medical record number.

For more information about Kaiser Permanente, visit kp.org.

1In the National Committee for Quality Assurance (NCQA) 2019–2020 Health Insurance Plan Ratings, Kaiser Permanente of the Mid-Atlantic States’ private health plan is rated 5 out of 5, among the top 1% in the nation, and our Medicare health plan is rated 4.5 out of 5, the highest rating in DC, MD, and VA. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine​ (2020), Washingtonian​ magazine (2019), Baltimore​ magazine (2019), and Washington Consumers’ CHECKBOOK​ magazine (2018). According to NCQA’s Quality Compass® 2019, we lead DC, MD, and VA in the following categories: colorectal screening, breast cancer screening, childhood immunizations combo 9, cervical cancer screening, and timeliness of prenatal and postpartum care for women. Quality Compass is a registered trademark of the NCQA.
2Video visits are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at kp.org. You must be present in Maryland, Virginia, or Washington, DC, for video visits with your primary care physician or behavioral health provider. For urgent video visits with an emergency doctor, you may also be present in West Virginia, Florida, North Carolina, or Pennsylvania. For certain medical or mental health conditions. For video visits with a behavioral health provider, appointments can be scheduled for follow-up care. When appropriate and available.
3The first $0 visit of the contract year does not include all services received during a visit to our Medical Office Buildings. Any additional specialists’ visits, radiology, imaging, pharmacy, and lab services provided on the same day are not included in the first $0 visit and may be subject to a cost share.
4Video visit enabled, but member must call to book an appointment.
5The apps described above are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage​ or other plan documents. These services may be discontinued at any time without notice. myStrength® is a wholly owned subsidiary of Livongo Health, Inc.
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