VIDEO VISITS ▶︎
MEMBER SERVICES ▶︎
With video visits, you can speak to your personal doctor and any other care providers face-to-face from anywhere you like, using a camera-equipped computer or smartphone. Appointments can often be made the same day or within a few days. And because you and your care team can access all your health information online through your personal electronic health record, you get the same convenient, personalized care through virtual visits as you do in person. Video visits are available for many medical conditions and specialties.
When you need immediate care, you are covered at any Kaiser Permanente Urgent Care or Advanced Urgent Care center. Walk-in appointments are welcome. We have 14 locations, 6 of which are open 24 hours a day, 7 days a week—visit kp.org/urgentcare/mas for specific locations and hours.
At Kaiser Permanente, you have access to the My KP Meds app to manage your prescriptions on the go, right on your smartphone. Prescription refills can also be ordered by phone, online at kp.org, or on the KP app—whichever is most convenient for you. Then you have 4 easy options to pick up your prescriptions. For more details, check out our pharmacy options flyer.
PRESCRIPTION HOME DELIVERY SERVICE
Save time, money, and a trip to the pharmacy by having prescriptions delivered right to your door. Just select the prescription home delivery service when you order your prescription, and it will be delivered right to your door—usually within 3–5 business days, and at no extra cost to you.
SAME-DAY HOME DELIVERY
Some prescriptions are also available for same-day delivery via FedEx at an additional charge.
You can pick up your prescription in person at our medical centers without leaving your car. Just park in one of our designated curbside pickup spaces, and a pharmacy team member will bring your prescription to you.
ON-SITE PICKUP AT OUR PHARMACIES
Each Kaiser Permanente medical center has a pharmacy where you can fill, refill, and pick up prescriptions at any time. You can also call ahead to schedule a pickup time, and your prescription will be waiting for you—saving you time in the waiting room.
GET HELP WITH YOUR PLAN
At Kaiser Permanente, we strive to make your care experience as seamless and convenient as possible, right from the start. That’s why we have a dedicated New Member Activation Desk team to help new members get started with their health plan. If you need help understanding your benefits, transferring prescriptions, and more, call the New Member Activation Desk at 855-392-4851 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m.
And once you're set up as a member, our Member Services team is still always available to help. Call to ask questions or get help with finding a doctor, scheduling appointments, filling prescriptions, or managing any other aspects of your care. Member Services can be reached at 800-777-7902 (TTY 711), Monday through Friday, 7:30 a.m. to 9 p.m.
Members have access to a variety of no-cost self-care classes, including sleep and mental health, stress management, nutrition for weight control, managing prediabetes, and more. Learn more about these classes on kp.org.
Members have access to leading self-care apps at no cost, including Calm, myStrength, and ClassPass. For additional details about these apps, click the icons below.
Get on-demand medical advice anytime, anywhere from a registered nurse—without waiting for an appointment. Just call our 24/7 advice line at 800-777-7904 (TTY 711). Have your member ID card ready to provide your medical record number.