Consumer

Convenient and affordable health care

Tired of paying high prices for health plan coverage, and additional fees for telehealth services? Then you’ll like our comprehensive Kaiser Permanente Virtual Forward plans. These provide you with affordable, high-quality care through the region’s leading health system,1​ using a number of seamless, no-cost virtual options like video visits,2 e-visits, phone, and email. And care is still available in person when you need it, including a $0 copay for your first in-person visit per year.3​
In our integrated health system, your care is seamless and personalized no matter how you choose to access it—whether at home, in the office, on the go, or in person. Your personal physician will connect you to all the care you need through our physician network, so you never have to go out of your way for third-party caregivers. And your personal electronic medical record ensures that all our physicians are always up to date on your health history.

3 ways you win with Virtual Forward

Virtual care is always $0

Virtual Forward plans offer lower monthly premiums, $0 copays for most virtual services, and a $0 copay for the first in-person preventive primary care visit each year.3 With these benefits, you have more control over how you access and pay for the care you use, allowing you to get more convenient care at more affordable prices.

Seamless, connected care

Our plans give you the same quality of care through our virtual options as you’d get in person at our medical centers. And because your doctors always have access to your medical information through your electronic health record—available on kp.org and the KP app—care is convenient and personalized no matter how you access it.

Integrated system of care

In our integrated system, we’ve removed the barriers between you and your care to put you in control. Kaiser Permanente is built for this new world of health care, so can easily access the care you need—anytime, anywhere. With Virtual Forward, you can get care from your office, gym, classroom, and even your doctor’s office when needed.

Resources for your virtual health journey

With Virtual Forward plans, you have the full support of Kaiser Permanente’s integrated health system—the leading health system in the Mid-Atlantic region. Our integrated approach enables us to individually support you along your health journey. With access to care online, by phone, and via video,2​ as well as in person when necessary, you get care on your terms, when and where it works best for you. And you’re accompanied by our award-winning doctors and specialists,4​ who are all connected to you, each other, and your health history through your personal electronic medical record.

For more information about using these resources on your virtual health journey, download our Virtual Forward Member Guide​ or click the boxes below.

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VIDEO VISITS

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PRESCRIPTIONS

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MEMBER SERVICES

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SELF-CARE

With video visits, you can speak to your personal doctor and any other care providers face-to-face from anywhere you like, using a camera-equipped computer or smartphone. Appointments can often be made the same day or within a few days. And because you and your care team can access all your health information online through your personal electronic health record, you get the same convenient, personalized care through virtual visits as you do in person. Video visits are available for many medical conditions and specialties.

CONDITIONS
  • Behavioral health concerns, including sleep or mood problems
  • Cough, cold, flu, sore throat, allergies, sinus issues
  • Nausea/vomiting/diarrhea (no abdominal pain)
  • Minor injuries/aches and pains
  • Skin conditions
  • Urinary issues
  • Pink eye
  • Follow-up care for conditions that have not improved
  • Medication questions and consultations
SPECIALTIES
  • Internal and family medicine
  • Behavioral health4
  • Obstetrics-gynecology
  • Ophthalmology4
  • Cardiology4
  • Dermatology4
  • Gastroenterology4
  • Urgent care
  • Physical therapy4
When you need immediate care, you are covered at any Kaiser Permanente Urgent Care or Advanced Urgent Care center. Walk-in appointments are welcome. We have 14 locations, 6 of which are open 24 hours a day, 7 days a week—visit kp.org/urgentcare/mas for specific locations and hours.

At Kaiser Permanente, you have access to the My KP Meds​ app to manage your prescriptions on the go, right on your smartphone. Prescription refills can also be ordered by phone, online at kp.org, or on the KP app—whichever is most convenient for you. Then you have 4 easy options to pick up your prescriptions. For more details, check out our pharmacy options flyer.

PRESCRIPTION HOME DELIVERY SERVICE
Save time, money, and a trip to the pharmacy by having prescriptions delivered right to your door. Just select the prescription home delivery service when you order your prescription, and it will be delivered right to your door—usually within 3–5 business days, and at no extra cost to you.

SAME-DAY HOME DELIVERY
Some prescriptions are also available for same-day delivery via FedEx at an additional charge.

CURBSIDE PICKUP
You can pick up your prescription in person at our medical centers without leaving your car. Just park in one of our designated curbside pickup spaces, and a pharmacy team member will bring your prescription to you.

ON-SITE PICKUP AT OUR PHARMACIES
Each Kaiser Permanente medical center has a pharmacy where you can fill, refill, and pick up prescriptions at any time. You can also call ahead to schedule a pickup time, and your prescription will be waiting for you—saving you time in the waiting room.

GET HELP WITH YOUR PLAN
At Kaiser Permanente, we strive to make your care experience as seamless and convenient as possible, right from the start. That’s why we have a dedicated New Member Activation Desk team to help new members get started with their health plan. If you need help understanding your benefits, transferring prescriptions, and more, call the New Member Activation Desk at 855-392-4851​ (TTY 711), Monday through Friday, 7 a.m. to 7 p.m.

And once you’re set up as a member, our Member Services team is still always available to help. Call to ask questions or get help with finding a doctor, scheduling appointments, filling prescriptions, or managing any other aspects of your care. Member Services can be reached at 800-777-7902 (TTY 711), Monday through Friday, 7:30 a.m. to 9 p.m.

CLASSES
Members have access to a variety of no-cost self-care classes, including sleep and mental health, stress management, nutrition for weight control, managing prediabetes, and more. Learn more about these classes on kp.org

SELF-CARE APPS5
Members have access to leading self-care apps at no cost, including Calm, myStrength, and ClassPass. For additional details about these apps, click the icons below.

Additional resources on kp.org

FIND A DOCTOR

Choose a personal doctor to accompany you on your health care journey—and change anytime, for any reason. Browse our doctors on kp.org/findadoctor to learn about their educational backgrounds, languages spoken, and more.

24/7 ADVICE

Get on-demand medical advice anytime, anywhere from a registered nurse—without waiting for an appointment. Just call our 24/7 advice line at 800-777-7904 (TTY 711). Have your member ID card ready to provide your medical record number.

KP APP

Get 24/7 access to all the features of kp.org, right on your smartphone. With the KP app, you can manage appointments, fill prescriptions, view lab test results, access your member ID card, and more.

FIND A PHARMACY

Find a convenient Kaiser Permanente pharmacy near you with our pharmacy locator tool. You can fill prescriptions in person, get curbside pickup, and more, all in one location. You must log in to kp.org to access the pharmacy locator.

FIND A FACILITY

Find a convenient Kaiser Permanente location near you with our facility search tool on kp.org/locations. Our directory includes facility information such as location, hours of operation, available services, and even virtual tours.

COST ESTIMATOR

Estimate how much a treatment, procedure, test, or other medical service will cost based on your plan benefits and prices in your area. Just visit kp.org/costestimate. You must be logged in to kp.org to access the cost estimator.

E-VISITS

Fill out an online questionnaire describing your health concerns, then get personalized medical advice within a few hours. Just log in to kp.org and click Appointments in the main menu.

E-MAIL

Send secure emails to your primary care doctor, specialists, and other care providers, and usually get a response within two days. Just log in to kp.org and access the Message Center from the main menu.

DIGITAL HEALTH RECORDS

You have a personal electronic health record with all your health information, which you can access anytime on kp.org or the KP app. Your doctors can access this information to offer personalized care both in person and online.

For more information about Kaiser Permanente, visit kp.org.

Use video visits2​ for many conditions and situations, like:

  • Behavioral health concerns, including sleep or mood problems
  • Cough, cold, flu, sore throat, allergies, sinus issues
  • Nausea/vomiting/diarrhea (no abdominal pain)
  • Minor injuries/aches and pains
  • Skin conditions
  • Urinary issues
  • Pink eye
  • Follow-up care for conditions that have not improved
  • Medication questions and consultations

Many specialties offer video visits, including:

  • Internal and family medicine
  • Behavioral health4
  • Obstetrics-gynecology
  • Ophthalmology4
  • Cardiology4
  • Dermatology4
  • Gastroenterology4
  • Urgent care
  • Physical therapy4