For more information about Kaiser Permanente, visit kp.org
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With Virtual Forward plans, you have the full support of Kaiser Permanente’s integrated health system—the leading health system in the Mid-Atlantic region. Our integrated approach enables us to individually support you along your health journey. With access to care online, by phone, and via video,2 as well as in person when necessary, you get care on your terms, when and where it works best for you. And you’re accompanied by our award-winning doctors and specialists,4 who are all connected to you, each other, and your health history through your personal electronic medical record.
For more information about using these resources on your virtual health journey, download our Virtual Forward Member Guide or click the boxes below.
With video visits, you can speak to your personal doctor and any other care providers face-to-face from anywhere you like, using a camera-equipped computer or smartphone. Appointments can often be made the same day or within a few days. And because you and your care team can access all your health information online through your personal electronic health record, you get the same convenient, personalized care through virtual visits as you do in person. Video visits are available for many medical conditions and specialties.
When you need immediate care, you are covered at any Kaiser Permanente Urgent Care or Advanced Urgent Care center. Walk-in appointments are welcome. We have 14 locations, 6 of which are open 24 hours a day, 7 days a week—visit kp.org/urgentcare/mas for specific locations and hours.
At Kaiser Permanente, you have access to the My KP Meds app to manage your prescriptions on the go, right on your smartphone. Prescription refills can also be ordered by phone, online at kp.org, or on the KP app—whichever is most convenient for you. Then you have 4 easy options to pick up your prescriptions. For more details, check out our pharmacy options flyer.
PRESCRIPTION HOME DELIVERY SERVICE
Save time, money, and a trip to the pharmacy by having prescriptions delivered right to your door. Just select the prescription home delivery service when you order your prescription, and it will be delivered right to your door—usually within 3–5 business days, and at no extra cost to you.
SAME-DAY HOME DELIVERY
Some prescriptions are also available for same-day delivery via FedEx at an additional charge.
You can pick up your prescription in person at our medical centers without leaving your car. Just park in one of our designated curbside pickup spaces, and a pharmacy team member will bring your prescription to you.
ON-SITE PICKUP AT OUR PHARMACIES
Each Kaiser Permanente medical center has a pharmacy where you can fill, refill, and pick up prescriptions at any time. You can also call ahead to schedule a pickup time, and your prescription will be waiting for you—saving you time in the waiting room.
Members have access to a variety of no-cost self-care classes, including sleep and mental health, stress management, nutrition for weight control, managing prediabetes, and more. Learn more about these classes on kp.org
Members have access to leading self-care apps at no cost, including Calm, myStrength, and ClassPass. For additional details about these apps, click the icons below.
GET HELP WITH YOUR PLAN
At Kaiser Permanente, we strive to make your care experience as seamless and convenient as possible, right from the start. That’s why we have a dedicated New Member Activation Desk team to help new members get started with their health plan. If you need help understanding your benefits, transferring prescriptions, and more, call the New Member Activation Desk at 855-392-4851 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m.
And once you’re set up as a member, our Member Services team is still always available to help. Call to ask questions or get help with finding a doctor, scheduling appointments, filling prescriptions, or managing any other aspects of your care. Member Services can be reached at 800-777-7902 (TTY 711), Monday through Friday, 7:30 a.m. to 9 p.m.
FIND A DOCTOR
Get on-demand medical advice anytime, anywhere from a registered nurse—without waiting for an appointment. Just call our 24/7 advice line at 800-777-7904 (TTY 711). Have your member ID card ready to provide your medical record number.
FIND A FACILITY
Send secure emails to your primary care doctor, specialists, and other care providers, and usually get a response within two days. Just log in to kp.org and access the Message Center from the main menu.
1In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
3The first $0 visit of the contract year does not include all services received during a visit to our Medical Office Buildings. Any additional specialists’ visits, radiology, imaging, pharmacy, and lab services provided on the same day are not included in the first $0 visit and may be subject to a cost share.
4Video visit enabled, but member must call to book an appointment.
5The apps described above are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice. myStrength® is a wholly owned subsidiary of Livongo Health, Inc.