Virtual Forward plans offer your business lower monthly premiums, saving you money. Your employees also get $0 copays for most virtual services, and a $0 copay for the first in-person preventive primary care visit each year.3 With these incentives to seek virtual care first, your employees get more convenient care at more affordable prices.
Virtual Forward plans provide access to unlimited virtual appointments. This means your employees can access care anytime, anywhere, whether from home, the office, or on the go. Members can address medical concerns faster and stay healthier for longer, which means fewer sick days and less time away from work for medical appointments.
Our virtual care options deliver the same customized care as a visit to the doctor’s office—at no additional cost. This means employees can have appointments where and when it’s most convenient for them. When employees control how they access care, they spend less time managing their care and more time in the workplace.
When a member needs medical attention, they can start their care journey by using any of our virtual care options on kp.org or the Kaiser Permanente app. For more details about these options, check out our Virtual Forward flyer.
Speak to care providers face-to-face using a camera-equipped computer or mobile device. Video visits are available for many medical conditions and specialties. Find a complete list of conditions here.
Discuss medical concerns with care providers over the phone—no need for a camera or a trip to a medical center. Find out what your next steps should be for care without leaving home.
Fill out an online questionnaire describing your health concerns, then get personalized medical advice within a few hours. Just log in to kp.org and click Appointments in the main menu.
Send secure emails to your primary care doctor, specialists, and other care providers, and usually get a response within two days. Just log in to kp.org and access the Message Center from the main menu.
Get on-demand medical advice anytime, anywhere from a registered nurse—without waiting for an appointment. Just call our 24/7 advice line at 800-777-7904 (TTY 711). Have your member ID card ready to provide your medical record number.
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1In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
3The first $0 visit of the contract year does not include all services received during a visit to our Medical Office Buildings. Any additional specialists’ visits, radiology, imaging, pharmacy, and lab services provided on the same day are not included in the first $0 visit and may be subject to a cost share.
4Video visit enabled, but member must call to book an appointment.
5The apps described above are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice. myStrength® is a wholly owned subsidiary of Livongo Health, Inc.