Virtual Forward

Virtual Forward

Kaiser Permanente Virtual Forward care plans

Care for your employees and your bottom line

Too often, employers pay a high premium to give their teams health care coverage that goes unused. The solution? A Kaiser Permanente Virtual Forward plan, which offers comprehensive virtual and in-person care at an affordable price, all within the region’s leading integrated health system.1 Check out our plan benefits flyers to compare costs of our Virtual Forward plans with your current health plan: Mid/Large, Small Group DC, MD, VA, and KPIF.
With Virtual Forward, you and your team can have it all: convenient, affordable, high-quality care with no trade-offs. Enjoy $0 copays for services like video visits,2 e-visits, 24/7 phone advice, and more, as well as a $0 copay for your first in-person visit per year3—with access to further in-person care when needed. Within our integrated health system, all of these services are available directly through your plan, so you never have to coordinate third-party care. And since you and your care team stay connected and informed about your health through your personal electronic medical record, care is always seamless and personalized no matter how you choose to access it.

Video Transcript

3 ways you win with Virtual Forward

Predictable, 

affordable costs

Virtual Forward plans offer your business lower monthly premiums, saving you money. Your employees also get $0 copays for most virtual services, and a $0 copay for the first in-person preventive primary care visit each year.3 With these incentives to seek virtual care first, your employees get more convenient care at more affordable prices.

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Lower

absenteeism

Virtual Forward plans provide access to unlimited virtual appointments. This means your employees can access care anytime, anywhere, whether from home, the office, or on the go. Members can address medical concerns faster and stay healthier for longer, which means fewer sick days and less time away from work for medical appointments.

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Care on

demand

Our virtual care options deliver the same customized care as a visit to the doctor’s office—at no additional cost. This means employees can have appointments where and when it’s most convenient for them. When employees control how they access care, they spend less time managing their care and more time in the workplace.

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Explore our virtual tools and resources

When a member needs medical attention, they can start their care journey by using any of our virtual care options on kp.org​ or the Kaiser Permanente app. For more details about these options, check out our Virtual Forward flyer.

VIDEO VISITS

Speak to care providers face-to-face using a camera-equipped computer or mobile device. Video visits are available for many medical conditions and specialties. Find a complete list of conditions here.

PHONE VISITS

Discuss medical concerns with care providers over the phone—no need for a camera or a trip to a medical center. Find out what your next steps should be for care without leaving home.

E-VISITS

Fill out an online questionnaire describing your health concerns, then get personalized medical advice within a few hours. Just log in to kp.org and click Appointments in the main menu.

EMAIL

Send secure emails to your primary care doctor, specialists, and other care providers, and usually get a response within two days. Just log in to kp.org and access the Message Center from the main menu.

24/7 ADVICE

Get on-demand medical advice anytime, anywhere from a registered nurse—without waiting for an appointment. Just call our 24/7 advice line at 800-777-7904 (TTY 711). Have your member ID card ready to provide your medical record number.

DIGITAL HEALTH RECORDS

You have a personal electronic health record with all your health information, which you can access anytime on kp.org or the KP app. Your doctors can access this information to offer personalized care both in person and online.

Self-care apps for total health5

Members also have access to leading self-care apps, as well as no-cost virtual classes available on kp.org. For more details about these apps, check out our Virtual Forward flyer.

Calm

This meditation app can help reduce stress, improve sleep habits, and enhance mood.

myStrength

Boost your overall well-being and resilience with this easy-to-use app.

Class pass

Stream thousands of live and on-demand workouts from around the world, all from the comfort of home.

Request more information about Virtual Forward

For more information about Kaiser Permanente, visit kp.org.

1In the survey Best Health Insurance Companies for 2021 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.

2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.

3The first $0 visit of the contract year does not include all services received during a visit to our Medical Office Buildings. Any additional specialists’ visits, radiology, imaging, pharmacy, and lab services provided on the same day are not included in the first $0 visit and may be subject to a cost share.

4Video visit enabled, but member must call to book an appointment.

5The apps described above are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice. myStrength® is a wholly owned subsidiary of Livongo Health, Inc.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057

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Use video visits2​ for many conditions and situations, like:

  • Behavioral health concerns, including sleep or mood problems
  • Cough, cold, flu, sore throat, allergies, sinus issues
  • Nausea/vomiting/diarrhea (no abdominal pain)
  • Minor injuries/aches and pains
  • Skin conditions
  • Urinary issues
  • Pink eye
  • Follow-up care for conditions that have not improved
  • Medication questions and consultations

Many specialties offer video visits, including:

  • Internal and family medicine
  • Behavioral health4​
  • Obstetrics-gynecology
  • Ophthalmology4
  • Cardiology4
  • Dermatology4
  • Gastroenterology4
  • Urgent care
  • Physical therapy4